RIYADAH COPILOT · AI-POWERED SUPPORT PLATFORM

One Intelligent Copilot.
Every Division. Every Ticket.

Riyadah Copilot is the unified ticketing and CRM portal for all four Riyadah divisions — powered by AI to auto-triage, route, and resolve support requests with enterprise-grade speed.

See How It Works

< 2 min

Avg. First Response

94%

Tickets Auto-Triaged

Divisions Connected

24 / 7

Always-On Coverage

HOW IT WORKS

Intelligent end-to-end resolution.

Submit a Request

Log a ticket via Copilot's unified portal. Provide issue details — Copilot's AI intake form adapts dynamically to your division.

AI Triage & Routing

Copilot's LLM engine reads your submission, classifies the issue, assigns priority, and routes it to the right team — automatically.

Track & Resolve

Follow progress in real time. Copilot sends status updates, escalates on SLA breach, and generates post-resolution reports.

CROSS-DIVISIONAL COVERAGE

One portal for your entire infrastructure.

Riyadah Solutions

Smart solutions ticketing — IoT deployments, Indoor Positioning, BI platform issues, and system integrations.

IoT & sensor deployment incidents
Business Intelligence platform support
Indoor Positioning system requests

Riyadah Infrastructure

Telecom, data center, and ICT infrastructure support — from network outages to cabling and power system incidents.

Data center & Tier III/IV operations
Wireless network (4G/5G) incidents
DCIM & power infrastructure support

Professional Services

Project management, PMO, and managed services support — SLAs, escalations, and ongoing service delivery tracking.

PMO and project milestone tracking
Managed services SLA monitoring
Client escalation handling

Riyadah Supply

Procurement and equipment supply support — orders, logistics, partner coordination, and delivery escalations.

Equipment order tracking & disputes
Global partner coordination requests
Inventory and logistics support

CORE CAPABILITIES

Powered by enterprise AI.

AI Ticket Triage

LLM-powered classification reads incoming requests and assigns category, priority, and team ownership without human intervention.

LLM · NLP · Auto-Classification

Cross-Division Routing

Single portal, four divisions. Copilot routes each ticket to the correct Riyadah team regardless of how it was submitted.

Unified CRM · Smart Routing · Multi-Division

SLA Engine

Configurable SLA policies per division and ticket type. Automated escalation triggers before deadlines are breached.

SLA Enforcement · Auto-Escalation · Audit Trail

CRM Intelligence

Every client interaction logged, searchable, and cross-referenced. Full account history available at ticket creation.

CRM · Client Profiles · Interaction History

Real-Time Dashboards

Operations and leadership dashboards with live ticket volume, resolution rates, SLA compliance, and division-level breakdowns.

BI · Live Metrics · Role-Based Views

Multilingual Support

Full Arabic and English interface. Copilot processes and responds in the operator's preferred language across all divisions.

Arabic NLP · English · RTL Support

One Intelligent Copilot.Every Division. Every Ticket.